Last updated: 8 maj 2026
This policy explains how Ushtro processes personal data when you use the coach web app, client app, and related features.
1. Controller and contact
The data controller is OMBRELLATECH SH.P.K., located at Rruga Mbreti Agron, nr.23, Prizren, 20000, Kosovë, Kosovë. For privacy requests, contact support@ushtro.me.
2. Data we process
- Account data (name, email, role, auth/session identifiers).
- Operational data (clients, programs, notes, workout logs).
- Uploaded media (photos/videos used in training content).
- Billing status and payment references from payment processors.
- Technical/security logs (IP, error logs, limited diagnostics).
3. Processors and third parties
We use trusted providers for infrastructure, media delivery, email, and payments. These processors handle data only as needed to provide the service.
4. Cookies
We use essential cookies and similar storage for authentication, session management, and security.
5. International transfers and retention
Data may be processed in other countries where our providers operate. We apply lawful transfer mechanisms where required. Data is retained as long as needed for service delivery, legal obligations, and dispute resolution.
6. Security
We implement reasonable technical and organizational safeguards, but no system is fully risk free.
7. Your rights
Depending on applicable law (including GDPR where relevant), you may request access, correction, deletion, restriction, portability, or objection. Contact us via our contact channel.
8. Children
The service is not intended for users under 16 without legally required parent/guardian consent.
9. Policy updates
We may update this policy from time to time. Material changes will be communicated as required by law.
For service terms, including refunds, see terms of service.